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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Sales Tax
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- WoksForDinner ships product using United Parcel Services (UPS) Ground as standard. If you require your order sooner than the typical 4-5 days (inside the Continental US) for Ground shipments, please select one of the expedited shipping methods offered during checkout (2-Day, Overnight etc). A tracking number, which you can use to trace your shipment, will be sent via email once your order has shipped.
Please note that we cannot ship to a PO Box. An actual street address is required by UPS. - Privacy & Security
- WoksForDinner collects customer information in an effort to improve their shopping experience & to communicate with our customers about our products & promotions. WoksForDinner will use your information collected online to fulfill your order, but will not share or sell your information to anyone. WoksForDinner recognizes that it must maintain & use customer information responsibly. We hate spam too, so promise not to abuse your trust. To see our complete Privacy Policy click here.
- Returns & Replacements
- Your satisfaction is our top priority. If you are not satisfied with your purchase, you may return your item(s) for a refund, or exchange within 30-days of your receipt. The returned item(s) must be in as-new condition, unused and in the original packaging.
All items returned under this policy are eligible for a full refund minus actual shipping costs and a 15% restocking fee. Refunds will be credited to the same form of payment used for the original purchase within 7-days. Return shipping costs are the responsibility of the customer (unless the item(s) are defective, damaged in shipment, or were the result of an error on our part). Therefore customers should insure the returning item(s) for the full purchase price to protect you in the event of loss or damage.
All returns must be accompanied with an RMA number and you can request one by calling (888) 816-1732. If any items arrive defective, we will be happy to provide a replacement - please email or call us for return information. Should you receive a shipment that appears damaged, please contact us at once, so can file an insurance claim with UPS and order you a replacement.
As always, feel free to email with any specific questions you may have about a particular product. - Ordering
- We try to make ordering as simple and painless as possible. All product is clearly pictured, described and priced. If you have a discount code, you will be able to enter it during checkout - after you have placed an item in your shopping cart and hit the checkout button. Once an order is complete, you will receive a confirmation email, with a full receipt and thanks for your payment. WoksForDinner will typically ship your order within 48 hours and send you another email with all the shipping information, tracking number and any other pertinent information regarding your order.
Shopping with us is not only convenient, but is extremely secure. Use your credit card with confidence - our secure server protects your information.
Ordering by phone: If you would rather speak to a real person, or have questions about a particular product, please call our customer service department on (888) 816-1732. We are here to help and are open Monday to Friday between 8AM and 5PM PST - Payment, Pricing & Promotions
- WoksForDinner offers several different payment options, including credit card (VISA, Mastercard, American Express or Discovery), or a personal check mailed in to us. Should you opt to pay by check, you will be asked to mail your check and once received, we will release your order and ship it. Obviously if you are in a hurry, paying by check probably would not work for you and a credit card payment should be selected.
Prices for items in the catalog are clearly listed on each product page. If you have a discount coupon, or promotional code, you can enter that code and apply the discount once you have added the item(s) to your shopping cart and clicked the checkout button. You will also be able to see if the coupon or code has been accepted, as the discount will immediately be reflected in the total on that page. You will not have to complete the checkout process before finding out if your code or coupon has worked correctly. As always, feel free to email with any specific questions you may have about a particular coupon or code, as sometimes there are time constraints or other restrictions applied before a code is valid. - Sales Tax
- WoksForDinner is registered in Massachusetts. We are required by law to collect sales tax on any goods being shipped to a Massachusetts address
- Viewing Orders
- Once an order has been placed successfully, you can log into your account at any time to see what you have ordered, when it was shipped and the total costs. You will also be able to email/share product pages with your contacts with a simple click of a button.
- Updating Account Information
- Should you need to update your account information, kindly log in and click on the "My Account" button at the top of the page. You can change your ship-to address, billing address, email account etc - just make sure you click the save button at the bottom of the account page to ensure we have captured your changes.
